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Patient & Visitor Resources - WVU Cancer Institute

Patient & Visitor Resources

At every WVU Cancer Institute location around the state and region, you will find a team committed to providing you with the very best care.

And that team extends beyond clinicians. You will come in contact with a range of professionals who will work with you every step of way – from diagnosis and treatment to comprehensive support for your well-being.

Going through the cancer journey isn’t easy – we know that. And no one should have to do it alone. Rely on us to remove as many worries as possible so that you can focus on getting better.

Below you will find information on the following:

What to Expect:
Need directions or parking details, or information on what to expect at your first appointment? We want to make accessing our facility and preparing for your visit as easy as possible.

Support Services:
When you’re part of the WVU Cancer Institute family, you become our top priority. We offer a range of services to support you and your family.

More than 450,000 WVU Medicine patients manage their health needs with our secure, online patient portal, MyWVUChart.

What to Expect

Directions and parking

The WVU Cancer Institute in Morgantown is located on the WVU Health Sciences Center campus at 1 Medical Center Drive.

Free parking is available between the WVU Cancer Institute Mary Babb Randolph Cancer Center and the parking garage. The attendant at the security booth will answer any questions you may have about where to park.

Free valet parking is available for patients and visitors.

Your first appointment

You should bring the following to your first appointment: insurance cards; prescription cards; emergency contact information; current medication list; questions for healthcare providers; and a copy of your advance directive/medical power of attorney. You are also permitted to bring one person to accompany you on your appointment.

WVU Medicine app

Want a text alert when it’s time for your appointment? Just download the WVU Medicine app.

Tobacco use

For the health of our patients, visitors, faculty, staff, and students, we ask that you please refrain from using tobacco of any form, including e-cigarettes and vapor products, at all WVU Medicine clinics and facilities, including parking lots and garages.

WVU Medicine offers several options for people who use tobacco products and want to quit. You can access the Tobacco-Cessation Program Guide, which lists resources and workshops for community residents, students, and employees, by contacting the WV Tobacco Quit Line at 1-877-966-8784.

Support Services

The WVU Cancer Institute offers a range of services to provide assistance while you undergo treatment.

Bridge Survivorship Program

Patients receiving cancer treatment may experience short- and long-term side effects that interrupt their daily routine and create challenges in work, home, and social activities. The Bridge Survivorship Program helps patients manage these side effects and maintain their health and daily activities during and after care.

Our multidisciplinary team works in collaboration with each patient’s medical team to connect them with the resources they need to live and function well during cancer treatment and beyond. The Bridge Survivorship Program provides access to a variety of professionals including rehabilitation therapists, dietitians, social workers, chaplains, pharmacists, and others.

Our Bridge Survivorship Program services include: behavioral medicine and psychiatry; brain tumor counseling/physical activity; cancer screening for breast, colorectal, and lung cancers; cardio-oncology; financial counseling; genetic counseling; nutrition screening; pain management; palliative care; rehabilitation; support groups; and smoking cessation.

Before cancer treatment begins, Bridge Survivorship Program participants will receive a comprehensive evaluation of their lifestyle and activities so that our team can identify any existing needs early on. Patients will meet with multiple care providers in a half-day clinic and receive a comprehensive survivorship plan the same day. Through the program, patients will also meet other cancer patients, those who have completed treatment, and their families who can relate to what they’re going through.

The Bridge Survivorship Program is available throughout your cancer care journey, and a program coordinator will continue to assist you with any ongoing physical, social, emotional, or financial needs that you may experience.

Clinical trials

Clinical research leads the way to better cancer care. At the WVU Cancer Institute, we believe research and service go hand in hand. That’s why we work tirelessly to give our patients access to groundbreaking care through clinical trials in Morgantown and at convenient locations throughout the region. As the area’s leading center for oncology clinical trials, the WVU Cancer Institute prescribes the latest, most innovative breakthroughs in cancer care. Our work helps save lives today – and paves the way for new, lifesaving discoveries for cancer patients of tomorrow.

Financial and billing services

Financial and billing services are available to help you with any questions or concerns you may have about your medical bills and expenses. Financial counselors can provide you with information about the eligibility guidelines for the WVU Cares Program, which helps uninsured or underinsured low-income patients with their medical bills.

Another resource is the Comfort Fund, which provides temporary financial assistance. If the patient meets the Fund’s eligibility requirements, it can be used until the patient is linked with appropriate community, state, or national resources. The Comfort Fund is available to help patients with various areas of need associated with cancer treatment, including medication costs, lodging, transportation, and other supportive and social services.

Genetics counseling

Genetic counseling may help you assess your cancer risk. Knowing more about your genetic makeup may be especially helpful to people with cancer or who have a family history of cancer.

Our genetic professionals explain how genetic conditions might affect you and your family. With the information provided by the genetics team, you will be able to decide whether you want to proceed with genetic testing.

If you do have testing done, we can help you understand your results. We will refer you to specialists, suggest treatment options, and connect you to advocacy and support groups.


For patients and families who must stay for long periods in Morgantown, WVU Medicine J.W. Ruby Memorial Hospital offers convenient, comfortable, and affordable temporary housing at Rosenbaum Family House. Located across the parking lot from the hospital, it offers a home-away-from home environment, complete with community kitchen, laundry facilities, and recreation areas. It includes single rooms with private baths, based on limited availability. Morgantown also offers a wide range of hotels and apartments. Our social worker will work with you to choose which housing option is best for you.

Medical Center Pharmacy

The Medical Center Pharmacy is a full-service pharmacy that is available for patients and the community. In-stock items, such as over-the-counter medications, personal hygiene, wound care, eye care products, contact lens holders, earplugs, baby care, dental care, and foot care items, are available for purchase.

The pharmacy is located next to WVU Medicine J.W. Ruby Memorial Hospital on the first floor of the Physician Office Center.

Medical-legal services

The Medical-Legal Partnership, established in August of 2022, matches third-year law students in the Child & Family Advocacy Law Clinic with cancer patients needing assistance with legal matters, including durable power of attorney, Social Security disability benefits, divorce, custody, guardianship, wills, estate planning property deed issues, housing concerns, and end-of-life financial planning.

This partnership, formed by the WVU Cancer Institute and Child & Family Advocacy Law Clinic, aims to decrease barriers to legal care for patients living with cancer by providing them free, high-quality legal counsel and representation.

Mental health services

It is common to struggle with sadness, anger, fear, and anxiety during cancer treatment and survivorship. These feelings can have an impact on your well-being, quality of sleep, response to pain, appetite, and physical recovery. We offer mental health services to patients with cancer and caregivers.

Our team includes a psychiatrist and therapists with a special interest in working with patients with cancer. Psychiatrists are medical doctors who are able to diagnose and treat mental health concerns and prescribe medications as part of a treatment plan, if needed. Therapists come from a variety of educational backgrounds and are skilled in talk therapy. Many people find it helpful to meet with both a psychiatrist and therapist during cancer treatment and survivorship.

Music Therapy Program

The WVU Cancer Institute offers music therapy as part of its supportive care programs. The element of music is nationally recognized as an established therapeutic program, according to the American Music Therapy Association. Music therapy interventions are designed to promote wellness, manage stress, alleviate pain, express feelings, enhance memory, improve communication, and promote physical rehabilitation.

Nutritional services

The WVU Cancer Institute offers registered dietitians to speak with you about your nutritional needs. Many cancer patients have difficulty receiving adequate nutrition during treatment. A dietitian can help you manage symptoms, such as nausea, and advise you of your dietary needs.

Pain management and palliative care

At the WVU Cancer Institute, we offer palliative care before, during, and after cancer treatment. Palliative care is sometimes also called supportive care medicine. Our goal is to support you and your family while offering care that improves your quality of life. We help manage symptoms, such as pain and conditions that can accompany a cancer diagnosis like depression or anxiety. Our team is here to support you physically and emotionally every step of the way.


We understand that cancer treatment is a journey — one that requires not just medicines and procedures but also emotional and physical support. Our cancer rehabilitation team at the WVU Cancer Institute is here to help you during every stage of your treatment and recovery. Our mission is simple: We work with you throughout all stages of cancer treatment so you can feel better physically, mentally, and spiritually.

Social services

A cancer diagnosis brings with it unique challenges that affect patients and their families socially and financially. Our oncology social workers are licensed professionals who can assist with a broad spectrum of needs. They serve as advocates to help manage potential barriers to care and to connect patients with resources.

Spiritual services

A chaplain is available to assist with your spiritual needs. And the WVU Medicine J.W. Ruby Memorial Hospital chapel, located on the first floor, is open 24 hours a day and is a quiet, peaceful place for prayer and meditation. Please inform your medical team if you wish to speak with a chaplain.

Support groups

WVU Medicine and the WVU Cancer Institute offer a variety of support groups.

Survivorship program

Our survivorship program focuses on the health and life of patients diagnosed with cancer.

Survivorship includes physical, psychosocial, and economic issues of cancer related to follow-up treatment, late effects of treatment, recurrence and secondary cancer, and quality of life.

Family members, friends, and caregivers are considered part of the survivorship experience. Our healthcare team specializes in survivorship care and is committed to helping with any needs you may have.

Telephone triage

A triage nurse is available by telephone Monday through Friday from 8 am to 5 pm to assist with prescription refills and symptom management. The nurse can be reached at 304-598-4500. Calls received after 5 pm will be answered by the next business day; appropriate direction will be provided.

Our first priority is to respond to calls related to urgent health problems, such as shortness of breath, bleeding, confusion, and fever. Non-urgent calls will be returned by 4:30 pm on the day received. Non-urgent calls received after 3:30 pm will be returned the next business day.

Please ensure that you call three business days prior to needing a medication refill.

Tobacco cessation

WVU Medicine offers several options for people who use tobacco products and want to quit. You can access the Tobacco-Cessation Program Guide, which lists resources and workshops for community residents, students, and employees, by contacting the WV Tobacco Quit Line at 1-877-966-8784.

Wellness Boutique

A new Wellness Boutique has opened on the ground floor of the WVU Cancer Institute Mary Babb Randoph Cancer Center. Services include:

  • A certified fitter for mastectomy and lymphedema supplies is available on Tuesday and Thursdays from 8a-12p (provider referral required); this service is available thanks to a partnership between WVU Cancer institute and Allied Health Solutions Gateway Home Care.
  • Wigs and head coverings (provider referral required)

In addition, “Look Good, Feel Better” classes will begin in mid-2024; watch for details.

For more information, talk with your WVU Cancer Institute provider or call 304-598-4000.

MyWVU Chart

More than 450,000 WVU Medicine patients manage their health needs with our secure, online patient portal, MyWVUChart. All you need is internet access and an email address. You can even download the MyWVUChart app on Apple and Android devices.

With MyWVUChart you can:

  • Manage and schedule appointments
  • Refill prescriptions
  • View test results
  • Communicate with your care team
  • Pay your bill

Patients and families with questions about MyWVUChart can talk with a member of their healthcare team.

1 Medical Center Drive Morgantown, WV 26506

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